FAQ
Orders & shipping
Where do you ship?
To every address in the lower 48 states and Washington, D.C. We don't ship to Alaska, Hawaii, US territories, P.O. boxes, APO/FPO, or outside the US yet.
Is shipping free?
Yes, on every order.
How long will my order take?
We process orders in 1–3 business days. Shipping usually takes 6–15 days after that, so most orders arrive about 9–18 days after you order. Larger items and busy seasons can take a few days longer.
Why does it take longer than a big-box store?
Our products ship directly from our suppliers' warehouses, most of them outside the US. That keeps prices down.
How do I track my order?
We email a tracking number when it ships. Tracking can take 2–5 days to show updates. Several items may arrive in separate packages.
I entered the wrong address.
Email info@savannahhomeco.com right away. We can change it until the order is handed to the supplier.
My order hasn't arrived.
If tracking hasn't moved for 10 days, or it hasn't arrived 30 days after shipping, email us and we'll send a replacement or a full refund.
Can I cancel?
Yes, for a full refund any time before it ships.
Returns & refunds
What's your return policy?
Most items can be returned within 30 days of delivery, unused, unwashed and in the original packaging.
What can't be returned?
For hygiene reasons: pillows, and mattress covers or protectors that have been opened and used, unless they arrived faulty or wrong.
How do I start a return?
Email info@savannahhomeco.com with your order number. We'll reply with the return address. Please don't send anything before we reply.
Who pays return shipping?
You do for change-of-mind or wrong size/color. We do if the item is damaged, faulty or wrong.
It arrived damaged or wrong.
Email us within 14 days with your order number and a photo. We'll send a free replacement or a full refund, your choice.
When will I get my refund?
Within 5 business days of your return arriving; your bank may take another 5–10 business days.
Do you do exchanges?
Not directly: return the item and place a new order.
Sizing & products
How do I choose a sheet size?
Pick your bed size (Twin, Full, Queen, King). Our fitted sheet has a pocket about 16" deep. Each product page has a size guide in inches.
How do I measure for a sofa cover?
Measure arm to arm across the back (outside of one arm to outside of the other) and pick the range it falls in. Between sizes? Go up. L-shaped sofas need one cover per section.
How wide should my curtains be?
For a full, gathered look, the panels together should be about 1.5–2x your window width. Our 2-panel set includes both panels; the single panel is one panel.
Are your mattress protectors waterproof?
Yes, both have a waterproof TPU layer.
Do pillow covers come with inserts?
No, our throw pillow covers are covers only unless the product page says otherwise. You can add 18" x 18" pillow inserts separately.
Holiday orders
Will my Christmas order arrive in time?
Most orders arrive about 9–18 days after you order, and busy seasons can add a few days. For holiday decor, please order early. If timing matters, email info@savannahhomeco.com before you order and we'll tell you what we know.
Care
How do I wash throws, bedding and towels?
Each product page lists the care instructions the supplier gives for that item. When in doubt, wash cool on a gentle cycle and skip bleach and high dryer heat to keep fabrics soft.
Contact
How can I reach you?
Email info@savannahhomeco.com or call +1 775-877-6304. Savannah Home Co, 30 N Gould St Ste R, Sheridan, WY 82801.